Shipping policy

How I ship
All orders ship via USPS or UPS. Once the package has been shipped, Connected Vines Design is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.

Connected Vines Design ships USPS Domestically. USPS Priority Orders come with $100 Insurance included. If you would like more insurance, please contact us prior to placing your order. First Class Shipping does not come with Insurance. Please contact us prior to placing your order if you would like to purchase insurance.

Gift Boxes
All items are sent to you in a gift box or gift bag packaged for giving. If you purchase more than one item, we will ship them together in one box or in as few boxes as possible. If you need separate boxes for gifts, please let us know at checkout.

Shipping costs 

We offer Free Shipping on all orders over $35.00. Below our Free Shipping threshold, we charge $5.00 for earrings and $10.00 for all other merchandise. 

Returned Shipments
If your shipment comes back to us for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.

Local Pick-Up
Online orders can be picked up at a pre-determined location (local coffeehouse, etc.). We can define the location/time via email.

Damages
Connected Vines Design is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.

To file a claim with USPS, fill out this form.

To file a claim with UPS, fill out this form.

Lead Times
Due to the handmade nature of our products, some items purchased may be on backorder and delayed. In-house processing time will vary by season. Expect 5-10 business days on average. During peak seasons, processing time may be approximately 2 weeks.

When items are shipped, you will a tracking number via email. Addresses cannot be changed after the order is placed. A new order must be placed. We will cancel or refund minus shipping cost if item has been shipped. If you would like to expedite your order, or need it by a certain date, please contact us to make arrangements before placing your order. We try to accommodate your requests.